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All airsoft guns come with an orange flash hider. We send all airsoft guns with this flash hider, and will not remove or tamper with this prior to shipment.
For any information or help on placing orders, item availability, or customer support you may call our office line or email our support line. If you are calling to inquire about an existing order, have your order number on hand. If you are emailing to inquire about an order, place your order number in the subject. This helps in expediting the response time. Keep in mind our hour of operations. Please allow 1-2 business days for emails to be answered. The phone will not be answered outside of hours of operation.
M-F 11:00 AM - 6:00 PM (PST)
M-F 1:00 PM - 8:00 PM (CST)
M-F 2:00 PM - 9:00 PM (EST)
For any questions, you can always email our support line. We will do our best to answer emails in 1-2 business days.
For customers who are interested in visiting our retail store, please note our hours of operation. It is always helpful to call in to find availability of items.
Our store hours of operation are from 11:00 AM- 6:00 PM, Monday - Friday.
15940 Kaplan Avenue
City of Industry, CA 91744
Our booth at Frank and Son's Collectible Show
from 6:00 PM - 9:00 PM on Wednesday and 9:00 AM - 5:00 PM on Saturday.
19649 San Jose Ave.
City of Industry, CA 91748
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We here at Import-Action.com is dedicated to become your only Import toy sporting good store. We will work to our best to offer the latest hot new products at every day low price, with great customer service. As all items are always on sale at every day low price of up to 70% of the SRP, there is no reason to look any where else. We have been in business for over 10 years and have achieved as a yahoo top service merchant and have great ratings as a member of the BBB. Here at import-action.com you will find a full line up of Airsoft, Anime related products from JG, Classic Army, KWA, anime DVDs, soundtracks, action figures, t-shirts, art books, and other collectors items. With the new addition of cost efficient airsoft out door sporting goods which are the lowest you can find on the web, we have become the one stop store for fun and joy. There are many items offered here that are one time only and are great as gifts or special events.
To customers out side of the USA, please understand that we do not understand the customs law for exporting out side of the USA. So buyers/customers are responsible for all orders going out of the USA. By placing an order with us for Airsoft rifles, you are agreeing to take full risk on customs. Due to a decreased success rate with large airsoft guns passing customs we will no longer be shipping large airsoft guns internationally.
Refund, Returns and Cancellation Policies:
For mail order please sent a money order with shipping to:|
15940 Kaplan Avenue
City of Industry, CA 91744
Please call ahead to check availability of items.
Shipping rates as follow are for most small items, not for airsoft rifles.
Please note this chart is a basic chart and some larger items are subject for shipping adjustment. Most items have a fix rate for shipping of $7.95. All items are sent by Priority mail, First class or Fedex ground. Most items arrive 3-5 business days after shipping.
Return policy for AirSoft toys and gear:
Due to the nature of our business as a discount hobby store, most items we sell have a 30-40% discount versus most venders. Our warranty will extend 30 days limited parts and service. As you will see that most of our products are hobby, extreme sports gears and supplies; nothing we sale is indestructible. As most items we sale are meant to be used and played, ware and tare will be a result. With that in mind, please take care of your products and other related toys, and it will bring you endless excitement and fun. As a discount hobby store, we are not a try before you buy store. Please know what you are looking for before you buy. Airsoft is a hobby, not just a toy. You must have basic understanding of this sport in order to effectively use and have fun with airsoft equipments. 30 days limited service covers support, replacement, or repair of parts that are defective. There are no returns for any used items. Any return is susceptible to a 15% restocking fee without refund to shipping. Any return without the proper RMA Form may be susceptible to additional fees or delays.
FOR ANY ITEMS THAT ARE SOLD "AS-IS", THE PRODUCT IS SOLD AS-IS AND CAN NOT BE RETURNED.
READ ALL PRODUCT DESCRIPTIONS PRIOR TO PURCHASING.
ALL PRODUCTS THAT ARE SOLD ON THIS SITE ARE BRAND NEW UNLESS OTHERWISE STATED.
With any cancellation, we will charge a 15% restocking fee, and the shipping cost will not be refunded. If there is a problem with the product, please email us or call for further directions. Items must be returned in the original packaging.
Import-Action.com is not responsible for the use and handeling of toys. Please remember to use the toys safely, we will not be liable for any injuries that may occur as a result from improper use of these toys. We are only responsible for the selling of products, not what you do with it.
Be safe and play hard! :)
30 day limited warranty covers:
- Manufactured defects
- Damage in shipping
- Technical questions
- Replacement parts for defective parts on arrival
- Free repairs for defective items on arrival
30 days limited warranty does not cover:
- "I dont like what I just purchased, mom get my money back!"
- "Oops I just broke the toy, lets get a refund. Its not my fault; your airsoft should be indestructible!"
- "Even with all details that match the description, this is not the item I just purchased."
- "Its too hard to put this item together! I want a refund."
- "Bad BBs or cheap BBs. Do not put $2 BBs in a $200 airsoft gun."
- Dropping and/or physically damage of items.
- Removal of Orange safety tip.
Top 3 ways to destroy your airsoft toy:
- Using cheap BBs, reusing cheap BBs.
- Not reading the instructions for your airsoft toy.
- Using even cheaper BBs.
Security: This website takes every precaution to protect our users information. When users submit sensitive information via the website, your information is protected both online and off-line.
When our registration/order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked or open, when you are just surfing.
While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to your information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices.